Support
Need help with Crystal Ola? Email us and we usually respond within one business day.
Email support@crystalola.comFrequently asked questions
How do I contact support?+
Email support@crystalola.com and include your app version and device model for faster help.
How do I identify a crystal?+
Open Identify, take or upload a clear photo, then review the top crystal matches and details.
How do I manage my subscription?+
Go to Profile > Subscription in the app. Billing and cancellation are managed through App Store or Google Play.
The app is not working correctly. What should I do?+
Close and reopen the app, restart your device, then update to the latest version. If it still fails, contact support.
How do I delete my account?+
Go to Profile > Settings > Delete Account and follow the confirmation steps.