Crystal Ola
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Privacy Policy

Last Updated: March 3, 2026

This Privacy Policy describes how Crystal Ola collects, uses, processes, shares, and protects Your information when You use the Crystal Ola mobile application, website, and related services (collectively, the "Service"). By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Capitalized terms have the meanings assigned to them in this Policy.

1.2 Definitions

  • Account means the unique profile created for You to access the Service.
  • Application means the mobile application titled "Crystal Ola."
  • Company, We, Us, or Our means Ruby Glint Co., Ltd., doing business as Crystal Ola.
  • Device means any device used to access the Service.
  • Personal Data means information that identifies or can reasonably be linked to an individual.
  • Preference Data means information You provide relating to Your crystal preferences, zodiac sign, birthstone selections, chakra interests, ritual activity, and collection data.
  • Usage Data means data collected automatically through use of the Service, including device information, activity logs, and analytics data.
  • User Content means photos, images, text, notes, metadata, or other inputs You upload or submit through the Service.
  • Website means crystalola.com.
  • You means the individual using the Service or the organization on whose behalf the Service is used.

2. Types of Data We Collect

2.1 Personal Data You Provide

We may collect the following Personal Data when You create an Account or use the Service:

  • Email address
  • Optional profile details You provide

2.2 Preference and Crystal Data

To provide crystal identification and personalized features, We collect:

  • Crystal identification results and saved crystals
  • Zodiac sign and birthstone preferences
  • Chakra interests and selections
  • Ritual history and preferences
  • Collection data, notes, and tags
  • Any other preference information You choose to enter into the Application

You decide which preference information to provide.

2.3 User Content (Including Photos)

User Content includes:

  • Photos of crystals uploaded for identification
  • Crystal collection photos
  • Text entries and notes

Important: We may use anonymized or aggregated crystal images to improve Our models, algorithms, and product features. We do not associate such images with Your identity when used for internal development.

2.4 Usage Data

We automatically collect:

  • Device type, operating system, and app version
  • IP address
  • Time stamps and activity logs
  • Crash data
  • Feature usage analytics
  • Performance data

This data helps Us secure, improve, and optimize the Service.

2.5 Cookies and Tracking Technologies

The Website uses cookies, tags, and similar technologies for analytics, functionality, and security. The Application may use mobile identifiers for analytics.

3. How We Use Your Data

3.1 To Provide and Improve the Service

  • Crystal identification and information delivery
  • Moon phase tracking and ritual recommendations
  • Personalization and recommendations
  • Machine learning model improvement
  • Account management
  • Service stability and debugging

3.2 To Improve AI and Computer Vision Models

We use crystal images and related User Content to:

  • Train and improve AI models
  • Enhance accuracy of crystal identification
  • Improve overall product performance

Such use is strictly anonymized or aggregated and not linked to Your identity.

3.3 Communications

We may contact You about:

  • Updates and new features
  • Service-related notifications
  • Customer support responses

3.4 Marketing (Optional)

We may send You promotional emails unless You opt out.

3.5 Legal and Compliance

We may use Your data to:

  • Detect or prevent fraud
  • Comply with law enforcement obligations
  • Protect Our rights

3.6 Business Transfers

If We engage in a merger, acquisition, financing, or asset sale, Your information may be transferred as permitted by law.

4. Legal Bases for Processing (For GDPR-Covered Users)

Where applicable, We rely on:

  • Consent
  • Contract performance
  • Legitimate interests (e.g., service improvement, security)
  • Legal obligations

5. How We Share Personal Data

5.1 Service Providers

With vendors who support the Service, such as:

  • Cloud hosting
  • Analytics providers
  • Customer support tools

5.2 Business Transfers

As part of corporate transactions.

5.3 Legal Compliance

With law enforcement or regulators when legally required.

5.4 With Your Consent

Where You direct Us to share information.

5.5 Aggregated or Anonymized Data

We may share aggregated or non-identifiable data for analytics, research, or business purposes. We do not sell Your Personal Data.

6. User Content and License Rights

By submitting User Content, You grant the Company a worldwide, royalty-free, sublicensable license to use, store, process, reproduce, modify, and create derivative works from Your User Content solely to operate, maintain, and improve the Service, including internal AI model training.

We do not publicly display Your photos or content without Your express consent.

7. Retention of Data

We retain:

  • Personal Data for as long as Your Account is active or necessary for the purposes described
  • Preference Data until You delete it or delete Your Account
  • Usage Data for a shorter period unless needed for security
  • Backups for limited periods as part of standard retention practices

We delete or anonymize data when no longer needed unless legally required to retain it.

8. Data Transfers

Your information may be transferred to and processed on servers outside Your jurisdiction. We implement safeguards as required by law, including standard contractual clauses for international transfers.

9. Your Privacy Rights

Depending on Your jurisdiction, You may have rights to:

  • Access Your Personal Data
  • Correct inaccurate data
  • Delete Personal Data
  • Export Your data
  • Withdraw consent
  • Object to processing
  • Request restriction of processing

You may exercise rights through in-app settings or by contacting Us at support@crystalola.com.

10. Deleting Your Personal Data

You may request deletion of:

  • Account
  • Crystal photos
  • Collection data
  • Profile data

Some data may persist where legally required.

11. Security

We use administrative, technical, and physical safeguards to protect Your data. However, no online system is entirely secure.

12. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

13. Third-Party Links

The Service may contain links to third-party websites or services. Their privacy practices are their own, and We do not control or endorse them.

14. Changes to This Privacy Policy

We may update this Policy from time to time. Updates become effective when posted. We may notify You by email or through the Application for material changes.

15. Contact Us

If You have questions or requests related to this Privacy Policy, You may contact Us: